Legal Notice & GDPR

Terms of Use of Theradoo

Article 1: Purpose

These Terms of Use govern the use of the services provided by the Theradoo.app website (hereinafter referred to as "the site").

They form the contract between Delisou Services and the User. Access to the site implies full acceptance of these Terms of Use.

Article 2: Legal information

The Theradoo site is published by Delisou Services, registered under Belgian company number BE 0872.036.037, with its registered office at Rue des Petites Bruyères, 58, 4032 Chênée — Belgium.

The Theradoo.app site is hosted by OVH (OVH.com), located at 2, rue Kellermann — 59100 Roubaix — France.

Article 3: Access to the site

The site is freely accessible from anywhere by any user with an Internet connection. All costs required to access the services (computer equipment, Internet connection, etc.) are the responsibility of the user.

Access to member-only services requires a username and password.

For maintenance or other reasons, access to the site may be interrupted or suspended by the publisher without prior notice or justification.

Article 4: Data collection

Creating a User account requires the collection of information at the time of registration. In accordance with the French law no. 78-17 of 6 January 1978 on data processing, files and freedoms, the collection and processing of personal information is carried out with respect for privacy.

Under the Data Protection Act of 6 January 1978, Articles 39 and 40, the User has the right to access, rectify, delete and object to their personal data. This right may be exercised by email at contact@Theradoo.com.

Article 5: Intellectual property

The trademarks, logos and content of the Theradoo.app site (graphic illustrations, texts, etc.) are protected by intellectual property law and copyright.

Reproduction or copying of content by the User requires prior authorisation from the site. Any use for commercial or advertising purposes is prohibited.

Article 6: Liability

Although the information published on the site is deemed reliable, the site reserves the right not to guarantee the reliability of the sources.

Information on the site is presented for information purposes only and has no contractual value. Despite regular updates, the site cannot be held liable for changes in administrative and legal provisions occurring after publication.

The site declines all liability for any viruses that may infect the User's computer equipment after visiting or accessing the site.

The site cannot be held liable in cases of force majeure or the unforeseeable and insurmountable act of a third party.

The site does not guarantee the total security and confidentiality of data, but undertakes to implement all required methods to achieve this as best as possible.

Article 7: Hyperlinks

The site may contain hyperlinks. By clicking on them, the User will leave the platform. The site has no control over, and cannot be held responsible for, the content of web pages linked in this way.

Article 8: Cookies

When visiting the site, a cookie may be automatically installed on the User's browser.

Cookies are small files temporarily stored on the User's hard drive. These cookies are necessary to ensure accessibility and navigation on the site. They do not contain personal information and cannot be used to identify a person.

The information contained in cookies is used to improve browsing performance on the Theradoo.app site.

By browsing the site, the User accepts cookies. They can be disabled via the browser settings.

Article 9: Duration of the contract

This contract is valid for an indefinite period. Use of the site's services marks the application of the contract to the User.

No compensation may be claimed by the User in the event that the activities of Delisou Services cease.

Article 10: Applicable law and jurisdiction

This contract is governed by Belgian law. In the absence of an amicable resolution of any dispute between the parties, the matter shall be referred to the competent Belgian courts.

General Data Protection Regulation (GDPR)

The privacy law applicable from 25 May 2018 requires us to inform you that the Theradoo software records personal data about you. As explained below, we guarantee the implementation of appropriate technical measures to ensure that the processing of personal data complies with the requirements of this law and protects the rights of the individuals concerned.

The Theradoo software is developed by Delisou Services, located at Rue des Petites Bruyères, 58, 4032 Chênée, Belgium, with company number BE 0872.036.037. You can contact Delisou Services at contact@delisou.be. Theradoo is hosted on OVH servers in France. OVH itself complies with GDPR rules.

Theradoo.app is hosted over HTTPS and secured by a username and password login. Your Theradoo account will be automatically blocked after 5 incorrect password attempts. For added security, users must change their password every 3 months, and Theradoo automatically logs out after 1 hour 30 minutes of inactivity.

Each practitioner using Theradoo has their data stored in an environment separated from other users. To guarantee additional security in the event of data theft, all data that could identify a person is encrypted with a unique key that differs for each user. The data is therefore unreadable outside the Theradoo software.

The Theradoo software is freely accessible and as a user, you agree to comply with the legislation in force in the country where you practice. You also agree to keep the information you record in Theradoo internal, and not to resell or distribute it to third parties. If a client registers via the Theradoo online booking module, they consent to having their personal information stored by you. Otherwise, if you create the client yourself in Theradoo, we assume your client gives their consent by default. Your client is free to ask you for an electronic report containing all their information stored in Theradoo (available via the "GDPR" button on the client record). Your client also has the right to ask you to delete their personal data using the "Delete" button. We guarantee that deleting a client permanently removes all their data with no possibility of recovery.

Your data will remain stored in Theradoo for as long as you use the software. If you no longer wish to use Theradoo, all your data will be completely deleted. We guarantee that deleting a user account permanently removes all associated data with no possibility of recovery.

A daily backup of the data stored in Theradoo is performed on an external drive not connected to the internet. This backup is kept for 7 days in a location protected by an approved alarm system.

As a Theradoo user, the personal information stored about you is as follows: last name, first name, postal address, email address, and company number. At any time, you can print an electronic report via your profile, containing all the information about you stored in Theradoo.